SONGHAI HEALTH TRUST LIMITED (SHTL) JOBS

Songhai Health Trust Limited (SHTL) is a Health Maintenance Organization incorporated on the 8th of June 2001 for the business of providing managed healthcare service to public and private sector employers, employees and individuals under a prepaid arrangement via the use of in-house clinics and a network of primary, secondary and specialist (tertiary) hospital spread all over the country. SHTL is one of the few duly licensed National Health Maintenance Organization by the National Health Insurance Scheme.

Songhai Health Trust Limited (SHTL) is currently recruiting to fill the following position:

Position: Head - Call Centre

Location: Lagos State - Nigeria.

Job Description:
Receive calls from members or employer groups and providers and prospective clients
To receive calls from providers and have first call resolution on pre-authorization queries for limited and straight forward cases or route the query to the correct department for call resolution
To receive Employer group calls and to resolve queries relating to the specific group or members within the group and route the query to the correct department for call resolution in the more complex cases
To receive and resolve all member related calls and to ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolution
To receive calls from prospective clients and re-route the calls to the Sales and Distribution department ensuring that het prospective clients receive the best service
To log enquiries for all calls relating to registered providers, Clients and members
To follow up on specific cases as distributed by the manager to ensure a value added service offering
To adhere to and live the organizational values

Qualifications/Requirements:
Candidate must be a registered nurse and midwife
B.Sc. Nursing and additional medical qualification will be an added advantage
Candidate must have minimum of 3 years medical experience including 2 years in similar role in a Health Maintenance Organization (HMO)
Candidate must have Clinical or General Nursing and Insurance Call Centre experience
Candidate must have advanced knowledge of NHIS regulatory guidelines, Medical Global Best Practices, Health Insurance, Products and Processes, and Scheme Rules.
Excellent organizational, communication (verbal and written), listening skills and attention to detail.
Candidate must be very proficient in Microsoft office packages

Other Requirements:
Good organizational and planning capabilities
Innovative and quick thinking capabilities
Innovativeness
Adaptive
Decision Making skills
Integrity
Ability to work under pressure
Adaptive, expertise, Result-Oriented, Relationship Skill
Working with people
Strategic
Must be a good collaborator/Team player

Method of Application:
All potential job applicants should submit their CVs and applications to:

3rd Floor, Nigeria RE-Insurance Building ,
Plot 784A Herbert Macaulay way,
Central Business District,
F.C.T Abuja, Nigeria.

Alternatively, Send To:

abuja@songhaihealthtrust.com

080-7939-3631/ 080-7939-3632

Application Deadline: Not Specified [Apply Speedily]

HWN.........a division of Tripple World Africa Network!