Marie Stopes International Organisation Nigeria (MSION) is a results-orientated Social Business, which uses modern management and marketing techniques to provide reproductive health care and allied services. MSION’s goal is to meet the needs of underserved Nigerians and dramatically improve access and use of a range of reproductive health services.
MSION is part of Marie Stopes International’s Global Partnership which operates in over 42 countries worldwide.
Marie Stopes International Organisation Nigeria (MSION) is currently recruiting to fill the following position:
Position: Clinical Quality Assurance Advisor
Marie Stopes International Organisation, Nigeria (MSION) implements programs to meet the reproductive health needs of underserved Nigerians and dramatically improve access to and use of appropriate services. The Clinical Quality Assurance Advisor is a member of the Clinical Services Team and is responsible for ensuring high quality clinical standards among the three service delivery channels: Centres of Excellence, Outreaches and Blue Star Social Franchising services, in line with the global Marie Stopes International (MSI) mantra of One World One Standard. This includes the provision of high quality training in MSI core FP and PAC services among the three channels as well as external SRH providers, where appropriate. The post will be based in Abuja and Enugu, but with regular travel to the centre, outreach and social franchisees in other states within a region. The duties and responsibilities presented below may change as centre activities evolve and expand.
Planning for Quality Technical Assurance (QTA):
Responsible for quality technical assistance in MSI’s core services throughout MSION’s three tiers: Centres of Excellence, Outreach Services and BlueStar Social Franchising
Perform quality needs assessment at all MSION clinical service delivery sites before each QTA commences
Spearhead well-coordinated information for facilities/service providers before each clinical Quality Assurance activity.
Provide guidance in preparation of materials and logistics for various levels of facilities/service providers before, during and after each clinical Quality Assurance activity.
Have and in-depth understanding of QTA and be conversant with various MSI QTA Tools, such as Centre Scan, Star Scan, QTA check list etc.
Provide support for Clinical teams managing performance problems / challenges within teams and where necessary, consult with the Clinical Services Manager (CSM).
Ensure availability of all relevant training materials needed in training various levels of trainees.
Providing Quality Technical Assurance:
Conduct regular internal Quality Technical Assistance visits in all MSION clinical services delivery points to ensure that high quality clinical standards are consistently met.
Provide advice and guidance to the Clinical Training Officers in the region on MSIONs quality assurance processes.
Coordinate Clinical Training Officers within the region and provide appropriate and relevant training materials, documents, models and stationery to be purchased for each training.
Coordinate delivery of clinical trainings to ensure that the quality of trainings conforms to the Marie Stopes international Medical Development Team training standards and that of Federal Ministry of Health.
Follow up on all challenges/ complaints emanating from any clinical training sessions and ensure they are addressed professionally where necessary consult with CSM
Assist the Marketing Team with interviews relating to clinical issues to protect MSION reputation
While on monitoring visits, identify appropriate training needs within facilities/service providers and, in consultation with the Clinical Services Manager, arrange for appropriate trainings.
Willingness to travel at least 60%
Perform any other reasonable duties as requested by the Clinical Services Manager.
Communication and administration:
Maintain an updated database of key trainings/orientations offered teams and other partners
Keep and manage records of all centre activities including minutes of centre teams meetings.
Ensure formal communications with the various health partners are properly documented
Follow up on all clients complaints relating to any of the MSION services and make recommendations.
Investigate minor and major clinical incidents using the Incident Reporting Template and submit report to the CSM
Make proper use of available information systems in MSI to facilitate service delivery & trainings.
Participate actively in relevant workshops and conferences and contribute to the review of clinical standards and protocols for the benefit of MSION and its affiliates.
Remain clinically active in MSION core services and support the centres to provide clinical services as and when the pressing need arises and deemed necessary by the CSM.
Bachelors Degree in Nursing, Midwifery or Medicine
Masters degree in Public Health or International Health an advantage
Senior Nurse/Midwives with training experience in Sexual and Reproductive health care delivery
Evidence of good standing with a recognised clinical related professional body.
Evidence of basic managerial qualification
At least 5-years post-graduation experience [ESSENTIAL]
Experience of working in Sexual and Reproductive Health [ESSENTIAL]
Experience in implementing quality assurance/quality improvement projects
Excellent project management and coordination skills (ESSENTIAL)
Outstanding written and verbal communication skills. [ESSENTIAL]
Work experience with a non-governmental organization (DESIRABLE)
Articulate and analytical with attention to details (ESSENTIAL)
Must have requisite experience to work with minimum supervision.
Attitude / Motivation:
Sympathetic to women and men seeking Family Planning and Reproductive Health services [ESSENTIAL] Be able to work on own initiative and motivate others to achieve results Customer focused with good interpersonal skills to engage with people at all levels –government, donor and community Passionate about field work Motivates team members to deliver high quality service and results
Self motivator and able to motivate others to achieve results.
The post holder is required to demonstrate: initiative; energy; persistence; results orientation; drive; integrity and discretion; enthusiasm; and commitment to personal development to further MSI’s partnership mission of enabling individuals to have children by choice not chance.
Method of Application:
All potential job applicants should apply by email with CV and suitability statement as a single attachment to:
The subject of the email should be the POSITION TITLE/LOCATION and the CV/Suitability statement should be saved in the applicants full name. Only shortlisted candidates will be contacted.
MSION is an equal opportunities employer and is committed to achieving gender balance within the organization. Female applicants are encouraged to apply.
Application Deadline: 1st May, 2015
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